Even though Croatia Airlines tries to keep to their schedule, flights may still arrive late. Fortunately, as a passenger, you are protected by air passenger rights when Croatia Airlines flights are delayed.
Since Croatia Airlines is based in the EU, nearly all of its flights are protected by EC 261, one of the most comprehensive laws globally protecting air passenger rights.
EC Regulation 261 gives passengers the right to claim compensation for delayed, cancelled, or overbooked flights that are not their fault.
There are some extraordinary circumstances such as bad weather or airport problems that may exempt airlines from paying compensation. However, if the delay is caused by technical issues or a strike by airline staff, you will likely be eligible for compensation under Regulation (EC) No. 261/2004.
Additionally, you generally have up to 3 years to make a claim for compensation for a delayed Croatia Airlines flight. Just enter your flight information, and our user-friendly flight delay compensation calculator will determine if you qualify for monetary compensation, and our team of professionals will be available to help you obtain it.
In the event of a Croatia Airlines flight cancellation, European laws on air passenger rights are clear: Croatia Airlines must offer you alternative transportation to get to your destination or, if you prefer, a refund.
Furthermore, if you received a notice regarding cancellation less than 14 days before departure, you may also be eligible to claim compensation of up to US$700 per person.
When Croatia Airlines cancels flights, it will usually attempt to rebook passengers on another flight at no extra cost. If this does not work for you, you may request other changes or choose to no longer take the trip.
If Croatia Airlines books you a new flight that arrives at a similar time to your original flight, it is not required to pay compensation. This is because your plans will have minimal disruption. However, in many cases, passengers whose flights are cancelled at the last minute have the right to file a claim for compensation against Croatia Airlines.
These rights do not apply if the flight cancellation was caused by an event beyond Croatia Airlines's control, such as severe weather conditions or an accident at the airport. Such events are referred to as exceptional circumstances.
Find out more about your right to compensation for a cancelled flight here.
Because Croatia Airlines is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.
EC Regulation 261 gives passengers the right to claim compensation when they have suffered delayed, canceled, or overbooked flights over which they are not at fault.
Passengers also have the right to seek compensation for earlier flights; it is often still possible to submit claims for flights in the last 3 years.
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
The table shows values in € as specified in EC Regulation 261.
As with any law, there are exceptions and special circumstances that may affect any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.
Punctuality of Croatia Airlines (24 hours):
Total flights: 252
On-time flights: 199
Punctuality rate: about 78.97% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 5
The number of flights shown is an estimate based on internal and third-party databases.
Croatia Airlines is the national airline of the Republic of Croatia, and is wholly owned by the Croatian government. It is headquartered in Buzin, near Zagreb, and serves mainly European destinations on domestic and international flights. Zagreb International Airport serves as the main hub, with accent cities including Dubrovnik, Split and Zadar.
Croatia Airlines joined Star Alliance in 2004.
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