AirHelp Cookie Policy

AirHelp respects your privacy and is committed to protect any personal information that you may submit through our website. The following information is designed to help you understand what information AirHelp gathers from the website and how this information is handled. Please also read our Privacy Statement.

To make this site work properly, we sometimes place small cookies on users’ devices. Most big websites do this too. By accessing, browsing and/or using our website, you acknowledge, without limitation or qualification, that you have read, understood and agreed to be subject to the terms and conditions of this policy, and therefore consent to our use of cookies in accordance with these terms.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit a site. It enables the website to remember your device, your actions, and your preferences (such language, font size, and other display preferences) over a period of time. Cookies can be useful, as in the case of your preferences, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

What are the different types of cookies?

A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie which is erased when you close the browser or

  • persistent cookie which remains on your computer/device for a pre-defined period of time.

As for the domain to which it belongs, in our case there are either:

  • first-party cookies which are set by AirHelp or

  • third-party cookies stored by a different domain to the visited page’s domain.

How do we use cookies?

Our website uses cookies to ensure the best experience for you. We use both session and persistent cookies on our website. Enabling our first and third party cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. 

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. All our cookies are not used for any purpose other than those described below.

Cookie management

You can allow, block or delete the cookies installed on your device by clicking on the following link. If you do not allow certain cookies, you may not be able to access certain services and your experience on our website may be less satisfactory.

Which cookies do we use?

We use our own first-party cookies to remember your actions and custom preferences. We also use first-party cookies to help you complete tasks without having to re-enter information when browsing from one page to another, or when you visit the site later.

We use third-party cookies to improve your experience with digital analytics and real-time personalization. We also use third-party cookies for online behavioral advertising and to show adverts relevant to something that you searched for in the past. 

Cookies used on AirHelp websites

This policy applies to the following domains:,,,,,,,,,,,, and

How to control cookies

You can control and/or delete cookies as you wish – for details, see

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, deleting or blocking all cookies will have a negative impact on the stability of many websites. 

If you choose to block our cookies, you will have to manually adjust some preferences every time you visit our site and some services and functionalities may not work. If you wish to adjust your AirHelp cookie preferences, you can do so by clicking on the “settings” button on the cookie information banner which appears when you visit

This policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to AirHelp’s corporate structure. We encourage you to periodically review this page for the latest information on our cookie policy.

Updated: 28 June 2024
Version CP1.24

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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