How can we help?

AirHelp and our official partners will never ask you to send us money in order to get your airline compensation.

But unfortunately, phishing scammers have been known to target AirHelp customers, asking for money to proceed with a claim.

The security of our customers is of the utmost importance. So if you are contacted by someone claiming to represent AirHelp, especially if they ask for money and/or personal details, please reach out to our customer support team for assistance. Our official channels for communication are on our contact page.

AirHelp works on a “no win, no fee” basis. So if we don’t win the case in court, we won’t charge you any fee for our services — that’s part of AirHelp’s promise.

You will find the requested document(s) attached to the email you receive from us. Simply click on the document and save it to your device. Once downloaded, you can print it using your home printer, or if you don’t have one at home, at any shop that offers a printing service. In case you need any further assistance, please ask your network administrator.

EU regulations don’t set any time limits for submitting a claim or for initiating legal proceedings if they are necessary. However, such time limits, known as the Statute of Limitations, vary across each EU member state. You can check the time limitations for each EU country here.

Extraordinary circumstances refer to any events outside of the airline’s control that have resulted in a flight disruption. These are situations where a disruption could not have been avoided, even if the airline had taken all reasonable measures.

Extraordinary circumstances include:

• Strikes by airport employees or air traffic control

• Political unrest

• Extreme weather conditions

• Security risks

• Travel restrictions

• Emergency health conditions

Yes, flights disrupted by extreme weather conditions are not eligible for compensation. Airlines may cancel or delay flights if environmental conditions could affect their passengers’ safety. Extreme weather falls under extraordinary circumstances and is, therefore, beyond the airline’s control.