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Check CompensationMost Asked Questions
Why is AirHelp asking me for money to get my compensation?Will I still have to pay if the case is lost in court?How do I download or print a document that you sent me?Is there a time limit in which to file a claim for a disrupted flight?What are extraordinary circumstances?Does weather affect my eligibility?Documents and privacy
What is a Conditional Fee Agreement (CFA) and how do I sign it?How do I sign a Power of Attorney (PoA) or a Conditional Fee Agreement correctly?What is a Power of Attorney and why do you need it?I can't login, what can I do?What is a flight confirmation and where can I find it?What’s a booking reference and how can I find it?AirHelp+
Can I add my trip at any time to get a lounge pass when my flight is delayed or canceled? What are the requirements for getting my AirLuggage payout?What's a trip?Can I receive my AirPayout or AirLuggage payout in a bank account under a different name from the name on my AirHelp Plus membership? I registered a trip under my AirHelp Plus Essential membership and later upgraded my subscription to AirHelp Plus Complete. Will my previously registered trip be covered by the insurance benefits of Complete? What is AirHelp Plus?AirPayout Insurance
What's the difference between compensation and a payout?I received a message from AirHelp+ that I am eligible for payout. How long do I have to request it? Am I eligible for AirPayout if I have a missed connection and arrive at my destination late?What is AirPayout?How do I claim my AirPayout?How do I buy AirPayout insurance?AirLuggage Insurance
Is there a time limit to let AirHelp know about my missing luggage?What are the requirements for getting my AirLuggage payout?I received a message from AirHelp+ that I am eligible for payout. How long do I have to request it? What is a PIR? Why are you asking for my airline luggage tag?What happens if I don’t have my airline luggage tag?Air passenger rights
I missed my connecting flight - am I entitled to compensation?My flight was canceled - am I entitled to compensation?When can you claim compensation for a denied boarding? Can I get the compensation for delayed/canceled/overbooked flight if I have already accepted the voucher offered by the airline?Can I get the compensation according to Regulation EC 261/2004 if I have already received assistance from the airline (meals, refreshments, hotel accommodation, etc.)?Can I claim compensation from an airline that no longer exists?Fees and payout methods
How and when will I receive my compensation?Can I have my compensation in a different currency?How do your fees compare to other companies in the flight compensation industry?Are there any extra costs in case of legal action?Why is the webform rejecting my SWIFT?What are your fees?Can’t find an answer?
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