Compensation for Milan Malpensa Airport Delays and Flight Cancellations

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When your travel plans are ruined by issues like Milano Malpensa Airport flight cancellations or delays, you'll be glad to know that there are laws in place that protect passengers. A European law, EC 261, means that you might be owed up to US$650 per person to make up for the disruption. Find out what you're entitled to.

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Air Passenger Rights at Milan Malpensa Airport

Milano Malpensa Airport (MXP) is located within the zone covered by EC 261 - that is EU and EEA countries, as well as the 'outermost regions' which include Guadeloupe, Réunion, and the Canary Islands. That means that any passenger departing from Milano Malpensa Airport may be entitled to up to US$650 compensation when flights are delayed or canceled. And in some cases when there are similar problems on flights to Milano Malpensa Airport too.

If you did experience Milano Malpensa Airport delays or cancellations, you usually have up to 3 years to claim your compensation.

Which Flights are Covered by EC 261?

RouteEU AirlineNon-EU Airline
Departures from Milano Malpensa Airport to anywhere YesYes
Arrivals at Milano Malpensa Airport from inside EU YesN/A
Arrivals at Milano Malpensa Airport from outside EU YesNo

Did you experience Milano Malpensa Airport cancellations? Find out what compensation you're owed

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Claiming Compensation for Milano Malpensa Airport Flight Cancellations

Looking into Milano Malpensa Airport cancellations brings up a whole range of questions for affected travellers. Under EU law, airlines must take care of their passengers, but must also get them to their intended destination, assuming the passenger still wishes to travel.

Additionally, if the airline canceled your flight less than 2 weeks before you were due to fly, you may be owed up to US$650 as well.

Passengers should be aware that there are some exceptions under EU law. One example is if Milano Malpensa Airport had to cancel flights for a reason that was outside of the airline's control. That is classified as extraordinary circumstances and the airline won't have to pay compensation. Typical examples of extraordinary circumstances include dangerous weather conditions at Milano Malpensa Airport, or a strike by air traffic control.

We break down the situations where you are, and aren't, in line for compensation here, but our free compensation check can also tell you in just minutes if your flight cancellation qualifies for compensation.


Compensation for Milano Malpensa Airport Delays

Getting stuck for several hours because of delays in Milano Malpensa Airport isn't just frustrating, it often costs passengers their hard-earned money. Whether that's paying for essential food and drink during your wait, or missing out on pre-planned activities thanks to a late arrival at your destination. That's why it's so important passengers are aware that they may have the right to compensation — up to US$650 per person, under EU law.

Although passengers on delayed flights from Milano Malpensa Airport will be counting down the hours until takeoff, when it comes to claiming compensation, it's the delay getting to your destination airport that's important. The right to compensation kicks in when passengers land 3 hours or more after the scheduled time.

Air travellers should know about one key exception: flight delays as a result of extraordinary circumstances. If the flight delay was caused by bad weather conditions, an incident at the airport, or strikes by air traffic control, the airline won't pay compensation in these cases, because these are not situations that they can control.

Flight delay or cancellation at Milano Malpensa Airport? Find out your compensation for free.

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How Much Compensation?

DistanceCompensation
Under 1,500 km Up to €250 per person
Over 1,500 km and within EU Up to €400 per person
Between 1,500 - 3,500 km Up to €400 per person
Over 3,500 km Up to €600 per person

While the law does contain plenty of exceptions and conditions that apply to these compensation amounts, our free Compensation Calculator will quickly tell you just what you're owed.


Cancellations at Milano Malpensa Airport - What to Do

Delays or Milano Malpensa Airport flight cancellations have the potential to ruin holidays. Here’s what you need to do if your flight is affected:

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).

  • Keep all your travel documents.

  • Ask your airline why your flight's been affected.

  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.

  • Keep all receipts that prove the disruption cost you extra money.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

2024-10-11

10:45 p.m.

TU859

Tunisair

MXP (MXP)

Tunis (TUN)

CanceledCheck Compensation

2024-10-11

10:05 p.m.

OV8010

Estonian Air

MXP (MXP)

Muscat (MCT)

CanceledCheck Compensation

2024-10-11

7:05 p.m.

AY1756

Nordic Regional Airlines

MXP (MXP)

Helsinki (HEL)

CanceledCheck Compensation

2024-10-11

5:20 p.m.

TP825

Tap Air Portugal

MXP (MXP)

Lisbon (LIS)

CanceledCheck Compensation

2024-10-11

4:40 p.m.

RJ104

Royal Jordanian

MXP (MXP)

Amman (AMM)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • TU859

    Tunisair

    Canceled

    Milan

    Tunis

    MXP

    TUN

    2024-10-11

    10:45 p.m.

    Check Compensation
  • OV8010

    Estonian Air

    Canceled

    Milan

    Muscat

    MXP

    MCT

    2024-10-11

    10:05 p.m.

    Check Compensation
  • AY1756

    Nordic Regional Airlines

    Canceled

    Milan

    Helsinki

    MXP

    HEL

    2024-10-11

    7:05 p.m.

    Check Compensation
  • TP825

    Tap Air Portugal

    Canceled

    Milan

    Lisbon

    MXP

    LIS

    2024-10-11

    5:20 p.m.

    Check Compensation
  • RJ104

    Royal Jordanian

    Canceled

    Milan

    Amman

    MXP

    AMM

    2024-10-11

    4:40 p.m.

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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