It’s easy. Add your flight to AirHelp+ (at least 48 hours before departure). Then we'll track it and quickly pay you €100 if:

• Your flight’s delayed by 3+ hours on arrival

• Your flight’s canceled within 28 days of departure

• Your flight’s diverted

The best thing? That €100 payout is on top of any airline compensation you’re owed. No paperwork, no signature — just fast payouts straight to your bank account.

AirHelp+ members get flight insurance bundled into their subscription. It’s not currently sold separately.

Flight insurance will protect all flights registered with us for the duration of the membership.

The number of trips covered by flight insurance varies according to the plan chosen.

Yes, as long as all the flights on your trip are added in the app or Customer Dashboard at least 48 hours before your scheduled departure.

However, there’s a limit of one €100 payout per trip, even if more than one flight is disrupted. So, if two flights within the same trip are delayed, you’ll only receive the payout once.

If you have protected your trip with flight insurance you will receive a one-time €100 payout in the following situations:

• Any flight in your trip arrives 3 or more hours later than scheduled at the final destination.

• Any flight in your trip is canceled by the airline less than 28 days before departure.

• Any flight in your trip is diverted from its original destination.
  

Remember you need to add your flights to AirHelp+ at least 48 hours before departure for these protections to apply.

Unlike compensation for flight disruptions, the cause of the problem is not important, and you will receive your €100 even if the airline is not at fault.

Once you have provided your bank details it takes on average 12 hours for us to send your payout. However, it may take a few days for it to reflect on your account.