Trustpilot 4.6/5 based on 177,258 reviews

Get an easy €150 when your checked-in bags get lost or delayed

You receive the money in days, and there are no complex forms to fill out.
Because we like to keep things simple.

Luggage insurance 
that’s fast and easy

  • €150 lands in your account in days

  • No need to prove what’s in your bag

  • You get paid no matter how quickly your bag’s found

📣 AirLuggage is one thing, compensation is another. We'll also help you claim up to US$1,700 from the airline for lost, delayed, or damaged bags.

How it works

Your bag is lost or delayed

If your checked-in bag doesn’t arrive, get a Property Irregularity Report (PIR) number from the lost luggage desk inside the airport.

Notify us

Upload a copy of your PIR, boarding pass, ID, bank details, and airline luggage tag at the same time, so there's no delay with your payout.

You get paid!

We check the details and pay you €150 for each bag lost or delayed within 5 working days.



per passenger, billed annually

  • We get you the money you’re entitled to from the airline:

    • - Up to US$650 for compensation

    • - Up to US$7,000 for extra expenses

    • - Up to US$1,700 for luggage issues

  • No hidden fees

  • 24/7 support from our experts

  • AirPayout insurance for 3 trips

  • 10% off your eSIM card

Choose Essential

effectively €2.08 per month!



was €64.99

per passenger, billed annually

  • All AirHelp Plus Essential benefits

  • Airport lounge access during a disruption

  • AirPayout insurance for 7 trips

  • AirLuggage insurance for 7 trips

  • 20% off your eSIM card

Choose Complete

effectively €4.17 per month!

No matter where you’re flying. No matter the ticket price or airline.

Trustpilot 4.6/5 based on 177,258 reviews

We've helped 2.2 million people get paid compensation

super good service

Stoyan Chilikov

Great help, I received the payment within days.

Trifon Voyvodov

I got my money in 1 month, thank you

Alona Sosnytska

Didn't even know this company existed until my recent TAP Portugal flight was cancelled. AirHelp emailed me a few weeks later and offered to seek compensation on my behalf. At first I was sceptical, but they were able to get me a really good compensation amount from the airline! Best part is I didn't have to do anything. I know some other reviewers say you can get more by dealing directly with the airline, but I think having a third party take care of it was totally worth it!

Anita K

Fast, reliable and honest.

Jose Silva

The company helped us by contacting the airline, to receive refund from an airline for a delayed flight. Although it took a lot of time we finally received the refund via Air help

Elina Fantides

Frequently Asked Questions

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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