AirHelp Score 2022: These are the best airlines in the world

• Air passenger rights portal AirHelp compares 64 international airlines in the AirHelp Score

• The best Canadian airline Air Canada comes in 56th place in the international comparison  

• Qatar Airways wins the ranking for the eighth time in a row

Toronto, December 12, 2022 – Canada’s popular airline Air Canada features in the list of best airlines - albeit coming in 56th place out of a total of 64 international airlines. The result is according to the AirHelp Score 2022, for which AirHelp (www.airhelp.com), the world's largest organisation for air passenger rights, analysed 64 airlines and 151 airports, taking into consideration factors such as customer satisfaction, punctuality and handling of compensation claims. 

Air Canada held in high regard by its customers

Although Air Canada isn’t among the winners when it comes to worldwide ranking, when it comes to customer satisfaction, the airline scores very well at 8.1. In terms of punctuality, the airline doesn’t fare so well with a score of 5.2 and on claim processing, 3.7. Air Canada is the only one of the five popular national airlines to make it into the ranking.   

Serial winner Qatar Airways achieves the best results in an international comparison 

With 8.11 out of a possible ten points, an airline from Qatar is the winner of the AirHelp Score 2022. Qatar Airways wins for the eighth time in a row. The airline scored particularly well in terms of customer satisfaction. 

Top 10 airlines worldwide

The U.S. airline United Airlines follows in second place with 8.07 points (though it should be noted that it scores higher than Qatar Airways when it comes to claim processing). There is a neck-and-neck race between the top-ranked carriers: Australian airline Qantas takes third place with a score of 8.02. Fourth and fifth place are occupied by Etihad Airways (7.98 points) and Chilean carrier LATAM Airlines (7.95 points). 

German low-cost carrier Eurowings comes in sixth place with a score total of 7.92 and a strong score (8.7) when it comes to claim processing. State-owned China Airlines takes seventh place with consistent scores of 7.8, 7.9, 7.6 for punctuality, customer opinion and claim processing respectively, and an overall total of 7.76. American Airlines and Japan Airlines (JAL) tie in eighth place and Austrian Airlines completes the top ten airlines worldwide. 

China Eastern Airlines has the lowest score in the analysis

In last place in the international comparison is China Eastern Airlines with 4.69 points. Strong nerves are required especially when it comes to compensation claims: The airline was awarded 0.4 points in the category. In second place among the worst airlines is the Irish low-cost carrier Ryanair (4.77 points), followed by the French airline Air Antilles (5.01 points). 

However, the airline Pegasus, originating from Turkey (5.14 points), and the American airline Spirit (5.53 points) also have a particularly low score. Pegasus Airlines receives the worst score of the entire ranking with regard to compensation claims - only 0.36 points were scored here. 

Tomasz Pawliszyn, CEO of AirHelp, comments on the score: "In our analysis, British and European airlines did not achieve good results overall. With our AirHelp Score, we try to bring our collection of worldwide flight data closer to vacationers and travellers. Airlines and airports, in turn, can use the comparison to move forward. As a flight compensation company, our goal is not only to educate passengers about their rights, but also to create a satisfying flight experience." 

About the AirHelp Score

The AirHelp Score is a ranking of the best and worst airlines and airports in the world. AirHelp has been publishing the AirHelp Score since 2015 (with a hiatus during the pandemic) to help passengers better plan their flights. The Score allows passengers to see what treatment they can expect from airlines and airports based on data. To calculate the AirHelp Score, multiple data sources and factors are combined to give passengers a comprehensive picture of how an airline or airport is performing. The airline score is based on three factors: on-time performance, customer opinions and complaint handling. These are weighted equally. The rating of airports is also based on three factors: punctuality, customer opinions, and food and business. Here, punctuality is the biggest factor at 60 percent. To determine the results, data from January 1 to October 31 was analysed and passengers were asked about their most recently used airlines and airports.

About AirHelp

AirHelp is the world's largest air passenger rights organisation. Since its founding in 2013, the company has helped travellers enforce compensation for delayed or cancelled flights, as well as in the event of denied boarding. In addition, AirHelp takes legal and political action to further strengthen the rights of air passengers worldwide. The company has already helped more than 16 million people and operates worldwide. More information about AirHelp can be found at: https://www.airhelp.com/en-ca/.