Air Passenger Law

The EU air passenger rights regulation, EC 261, applies to all countries and territories under the European Union, as well as the UK, Iceland, Norway, and Switzerland. Likewise, all airlines registered within these member states and operating within the EU are subject to this regulation.

On average, you can make a claim for a flight delay or cancellation from as far back as 3 years ago but different countries have different limitation periods. You can check them here.

If you think you’re entitled to compensation for your flight problem but the airline won’t do anything about it, don’t worry! There’s a chance that we can still help you. Simply use our Flight Checker to see if you are eligible. If we find that you have a valid claim, we will then discuss it with our Legal Team to see what options are available. We’ll handle the entire process for you from start to finish.

Yes, regardless of who paid for the flight ticket, it is always the passenger who experienced the disruption who is eligible to claim for compensation.