You have the Right to Reimbursement and Compensation: Vietnam Airlines
Looking to claim Vietnam Airlines delay compensation? Curious how much Vietnam Airlines cancellation compensation you’re owed? Let the world’s largest air passenger rights organization handle your claim.
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What your Rights say about Vietnam Airlines Flight Compensation
There are few things as frustrating as hearing that your flight was delayed — or worse, canceled. A disrupted flight can wreak havoc on your journey and completely ruin your travel plans. You may be left stranded at the airport, missing out on bookings that you have already paid for — such as tours, events, and concerts. Sometimes, you may even miss out on special events at your destination, such as a wedding or an important business meeting.
If your flight was departing from an EU airport, however, you’re in luck. You can claim for Vietnam Airlines flight compensation. Though Vietnam Airlines is not a European airline, when departing from an EU airport, its flights are covered by a law called EC 261, an air passenger rights regulation that protects travelers.
According to EC 261, when your flight is eligible you can get up to $700 (€600) in compensation per passenger. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure.
EC 261 is not limited to just Vietnam Airlines compensation either. The law also requires airlines to provide essential free food, drink, and lodgings for their passengers while they wait.
When are you Not Eligible for Compensation?
Though EC 261 is one of the world’s most comprehensive air passenger rights regulations, not all disrupted flights are eligible for flight delay compensation from Vietnam Airlines.
As mentioned before, only Vietnam Airlines flight delays that occur while departing from an EU airport are covered. If your flight departed from a non-EU airport, EC 261 does not provide coverage.
Another notable exception is if the flight was disrupted by extraordinary circumstances, which are situations over which the airline has no control. This includes severe weather conditions, medical emergencies, security threats, political unrest, and airport staff strikes.
It is important to note, however, that strikes conducted by airline employees are not considered extraordinary circumstances, as the airline is deemed to be responsible for the actions of their staff.
And when it comes to Vietnam Airlines flight cancellation compensation, only significant delays count — if Vietnam Airlines manages to provide you with a replacement flight that gets you in at a similar time to your original arrival schedule, they are not obligated to pay.
What to Do when Claiming for Vietnam Airlines Compensation
When claiming for Vietnam Airlines canceled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.
You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.
Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.
And of course, use AirHelp to check if your flight is covered.
Which Vietnam Airlines Flights are Covered by EC 261?
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
How Much Vietnam Airlines Flight Compensation can you Expect to Get?
Table shows values in € as specified in EC 261
When it comes to determining exactly how much compensation you are owed, the distance traveled is what is important. EC 261 has set specific amounts for how much each passenger can receive, though exceptions and special cases may apply in some circumstances.
Can I get a refund and compensation if my Vietnam Airlines reimbursment flight was canceled due to coronavirus?Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.
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